Common iAquaLink Issues and How to Fix Them
Looking for a smart app that controls your whole pool? iAquaLink is a great option if you are looking for an efficient pool that gives you remote access to your pool’s temperature, equipment and features. You can also connect your spa to the app to control that too.
Every app will have its own bugs and problems, iAquaLink is a highly rated app. If you get stuck and can’t fix it yourself, this guide will help you.
Getting Started: Setting Up Your iAquaLink
Your version of iAquaLink will determine which setup guide you’ll use. If you have the original system, you already know it doesn’t support WPA2 or better. So you’ll have to set up a wired connection with an Ethernet cable.
iAquaLink 2.0 can connect to WPA2 or better. To set up this system follow the Wi-Fi setup guide below.
Wired/Ethernet Setup Instructions
If you have an older iAquaLink, you’ll use this guide to prepare the system.
- Move the internet connection switch to the wired position
- Plug in the Ethernet cable to the Ethernet port on the iAquaLink device
- Wait up to 2 minutes for the LED light to stop blinking yellow and turn green
At this point the system has a strong connection and you can start using it.
Wi-Fi Setup for iAquaLink 2.0 or Better
This will require turning on your phone’s hotspot. Once it’s on, use the Wi-Fi on your phone to find the iAquaLink network. You can change the iAquaLink name and password by selecting the network.
Below is a more detailed look at this process. These steps will guide you through connectivity, choosing a secure network and accessing the system. It’s a quick process that should only take a few minutes.
Clear the Memory
If you don’t see a green light right away, you might have to clear the memory. To do this toggle the switch to wired and back to Wi-Fi. Reconnect the system.
Choose Your Network
Once you have a good connection your phone or tablet should redirect you to Zodiac’s website. If it doesn’t, manually navigate to the website and log in. You’ll see a list of all the networks iAquaLink detects along with the signal strength for each network. Select the network you want to use with your system.
Finish Setting Up Your System
iAquaLink may ask for a password to complete the setup. Enter your home network password. Once connected the site will disconnect from your mobile device.
If you’re still having trouble with the system setup try reviewing the troubleshooting tips below. These are the most common problems and solutions to help first time iAquaLink users get into the system.
Wi-Fi Connection Errors
As you open the app you may see a connection error message or a red dot indicating connectivity issues. You may see the app is active via a web browser but you’ll still have to fix this.
Check the Antenna
Make sure you’re using the 3.0 version of the antenna. To ensure you have the antenna mounted correctly make sure it’s at least 4 feet above high-voltage sources. The mount should be at least 6 feet from the ground.
Toggle the Wi-Fi Pool Automation Switch
There’s a switch on the back of the antenna that has Wi-Fi and wired options. Toggle the switch to wired and back to Wi-Fi again. This should put the system in setup mode and allow you to access and set up the mobile app.
Reconnect to the Network
In some cases you may need to reconnect to the network to regain control of the smart features of your pool. Run the power cycle on the automation panel. Then access the mobile app on your phone or tablet. Go to the device’s Wi-Fi settings and connect to the iAquaLink network.
If a browser to zodiac.com doesn’t open automatically start a browser and go to the site to request help.
iAquaLink Won’t Stay Online
Some people have trouble keeping the app online. In this case the app will disconnect from the network and prevent remote access to the smart technology that controls the pool features.
Move the Antenna
The simplest answer is usually the correct one. Even if you’re sure you mounted the antenna correctly there might be an issue with the location. Try moving it to another area of your property. This will fix a weak signal and get you back into the pool automation app.
Give iAquaLink Its Own Network
Try eliminating other technologies that could be interfering with your pool automation. Disable the 5GHz network. Instead create a new 2GHz network just for the app. This will eliminate any extra digital traffic that’s disrupting the signal.
More Quick Fixes
Here’s a quick list of common problems and solutions
- App Errors: Log out and clear the app data then log back in
- Unresponsive Control Panel: Check for water exposure and reset the breakers
- Other Errors: Reboot the whole system by turning it off and waiting 3 minutes
You may run into errors or issues not listed here as you use the app. In that case try these tips to get the app working again.
- Remove special characters from your SSID/password
- Check the physical connections for corrosion
- Update the iAquaLink system’s firmware
- Update the mobile app
- Check the iAquaLink website for server status updates
- Do a factory reset
If none of these solutions work contact the iAquaLink support team.
We’ll Redesign Your Pool or Spa for Modern Luxury
When you work with Tampa Bay Pools we’ll set up iAquaLink or any other pool automation technology. We’ll also install extra features in your existing pool or spa for energy efficiency, comfort and safety. Contact us to discuss your pool building or remodeling project today!