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Just wanted to let you guys know WE LOVE OUR POOL. Your construction folks at each level of the process are OUTSTANDING at what they do. Your process and customer notification made the overall construction process flow easily. We appreciate both your patience and accommodation with us, as the customer. Job well done!
- Sam & Alicia A.
I just wanted to pass along my thanks to you and your team. I had tried to get several pool companies out to look at our pool. No one would come out, and a few wouldn't even return phone calls. This was extremely frustrating.
Your repair man was very patient, and helped fix our pool, and gave my wife a brief "pool 101" course. We feel much more comfortable with our pool equipment now. We appreciate the time and effort. Tampa Bay Pools will definitely be the company I recommend to anyone who is looking to install or refurbish a pool.
- Chris & Erin Grassmuck
Last Thursday, I was put in contact with Ken McKenna of Tampa Bay Pools. We agreed to a very favorable upgrade of the pool surface that would delight the two of us. In one week, all the work was completed, with Ken keeping me informed on a daily basis regarding the progress of the situation. All the workers and subs showed up on the agreed days, and completed their work.
I can't say how much I appreciated what Ken and their staff did for us to make us happy customers. It is one of the best examples I have seen in maintaining good customer service
- Al Salo, Lutz Florida
It has been a pleasure to do business with you and Tampa Bay Pools. For the past 13 years, you and your company have proven to be dependable, and the products used are of first rate quality.
As a custom home builder, I work in very closely with my customers to ensure their satisfaction. Tampa Bay Pools has proven over the many years that with a combination of consistent personal attention to detail, integrity and timeliness of completion that they have not only satisfied my customers, but my needs as well.
Having Tampa Bay Pools with the benefits of excellent work standards is appreciated, and I look forward to many more years of this successful business partnership.
- Richard E. Shimberg, President Shimberg Homes Inc.
Tampa Bay Pools, Ken McKenna and staff have done an excellent job of handling Suarez Housing Corporation account.
Our pool construction is handled in a professional manner with on-time construction and follow-up service. Ken has been more than helpful in handling repairs needed on pools built by previous contractors who are unwilling or unable to sevice their products.
If you have any questions regarding Tampa Bay Pools, I would be more than happy to answer them at any time.
- Jesse Green, Suarez Housing Corporation
I wanted to take a moment and thank you, Linda and your superior staff for providing our customers with not just a great pool, but a wonderful experience. Working with you and your staff for the past seven years has been a very rewarding experience.
My staff and our customers have always been very complimentary in how you schedule meetings, even on weekends. Whenever we have that last-minute request, you have always come through. I believe in your service so much that I had you install the pool on my home. And yes, my family loves the pool.
Thank you for the many years of support an effort in helping make us remain number one with our customers.
- Richard D. Bavee, River Hills
I just wanted to express my sincere gratitude with your generosity and professionalism in the completion of my pool. I am so happy to say that you are truly a man of your word. Everything you said would happened did happen. The pool was completed in the time you promised, and it is absolutely beautiful.
My family and I are very satisfied with the Tampa Bay Pools experience, and are happy to be part of "the family." Thank you once again, and I will highly recommend your company to anyone building a pool.
- Cindy Del Gatto, Brandon Florida
I would like to take the opportunity to tell you how happy we are with you and Tampa Bay Pools. The pool is absolutely beautiful and everything we've ever wanted. You turned our dream into a reality, and I can't thank you enough for helping us.
After experiencing our other pool contractor go out of business, we struggled to find a contractor we felt we could trust. You came highly recommended, and now I can see why. We appreciate your kindness, and look at you as a godsend. Sometimes things happen for a reason, and if the only reason was getting to know you and your company's quality of work and work ethic, then that is enough reason for us. Again, we are extremely pleased with the workmanship of your company, and thank you for saving us from an unfortunate situation.
- Joaquin and Denise Rodriguez
Your company did an outstanding job in getting our pool done. We love the pool and everyone that visits us knows Tampa Bay Pools put it in. You provided information that walked us through the process, and your staff was very helpful henever we call. Thank you very much.
Please feel free to use us as a reference.
- Cliff & Sheila Christy Martin
Darla and I researched pool contractors for three months before choosing a builder. We interviewed pool supply stores and visited nearly every model home in the Tampa area. We asked for honest and dependable pool builders. Tampa Bay Pools was highly recommended by many.
Next we asked numerous pool owners if they were satisfied with their builder. Most who used other companies said they were disappointed, and wished they had chosen a different builder. But 100% of the Tampa Bay pool owners said they were pleased, and would choose Tampa Bay Pools again. In fact, they were passionate in their happiness!
Some builders were cutting corners with smaller pumps, cartridge filters, and quartz interiors. Tampa Bay was including the best components and interior finish available. Other builders' prices increased when they "added on" for the items that come standard with a Tampa Bay pool. It became obvious your motto "Where Quality and Price Meet" is more than a marketing slogan. It is the absolute truth! The quality of materials and workmanship are excellent.
Through it all, we learned an essential truth. A pool is more than a "cement pond." It is the fruition of a dream, and its value cannot be boiled down to the price at the bottom of a quote. Its true value is best measured by quality, value and customer satisfaction. Darla and I are very fortunate. We have joined that special group of pool owners who are passionately happy with their pools. The words "Thank You" can't begin to express our gratitude.
- Scott & Darla Whitney, Riverview Florida
We wanted to take a moment to share with you our experience with some of your representatives. Tim Sherrone was our project manager, and from the first meeting, we established an excellent rapport with him. We were extremely impressed with his work ethic and attention to detail. Tim stopped by several times each week to check on progress, and was very thorough and responsive to all our questions. He always took the time to explain in detail what was happening and what would come next. He consistently under-promised and over-delivered throughout this project, making him a refreshing change to the experience we had the last time we built a new pool.
We will certainly recommend Tampa Bay Pools to our friends and neighbors.
- Maurice Lange
Just wanted to say how beautiful the pool is! We couldn't be happier with how it turned out, and how much of a pleasure it was to work with your company. It has been a great experience. Everyone that we came in contact with was very pleasant, professional and courteous.
Throughout the process, I heard many great compliments on your company. In fact, a friend stopped over yesterday and saw your sign, and had lots of really nice things to say about you guys.
Thanks again -- the pool is fantastic!!
I am writing to express my sincere appreciation for the outstanding pool your company built for me and my family. I would also like to specifically recognize Jason Horak and Millie Garcia for their superior efforts throughout the entire process. Jason was able to offer several options, demonstrating superb resourcefulness and ability to think "out-of-the-box." Millie was extremely knowledgeable and totally professional, and exceptionally courteous.
In spite of many potential delays, weather, and a host of other factors, my pool was completed in exactly 6 weeks from when the pool was laid out to filling it with water. That is truly a remarkable accomplishment during the rainy season in Florida.
I cannot convey in words how pleased we are with our new pool. It is absolutely beautiful, and I know our family will have years of enjoyment, and great memories. Not to mention the value of our home will increase as well. There are manyareas where quality could have been compromised, but that is not the case with your company. All aspects of construction were done with the best materials and workmanship.
I would highly recommend your company to anyone without hesitation.
- Kevin R. Fulford
Your service has been professional and incredible. Your teams are the epitome of a positive image for American companies. All of your employees and subcontractors have treated us with the utmost admiration. They have been experts and successful in building our confidence that each task will be completed on time.
You have completed the job within six weeks after the county approval of the permit. Professionally scheduled and executed each phase right on time for our youngest daughter's 12th birthday party. We are so grateful! You have our families vote for uncommon service.
- Ronald & Joan Brewer
I am writing to let you know how pleased we are with our new pool, as well as the overall experience we had with your company. We knew from our first meeting with you that we were in the hands of the best in the business. You were able to provide us with excellent information, fair prices, and a personal feeling that made us feel like we've known you for years.
We cannot say enough great things about Ken's dedication to his work. Ken always answered our questions immediately, and if we had to leave a message, and it was returned it very quickly every time. Many times, Ken came over to our home to personally answer our questions or concerns. His personal attention was above and beyond; he was absolutely fantastic.
Thank you so much again for building our beautiful pool and for making our backyard dreams come true. I would recommend your company HIGHLY to anyone and everyone. We are thrilled with the results and the high level of professionalism we encountered with Tampa Bay Pools.
- Kim and Dan Nicolet
I just wanted to let you know how pleased we are with our new pool. You and your team of professionals took our vision and turned a boring backyard into a dream space. You all did a great job. I'd like to specifically acknowledge your superintendent, Ken Hogue and your stone subcontractor, Marks Meek. Their level of attention, courtesy and professionalism made the construction process very easy because of their personal commitment to customer satisfaction.
- Mike, Debbie, Austin and Nicole DeLoney
It is not often that I take the time to write a letter of thanks, but I felt in this case it was most warranted. Buying a pool is an investment, and is not an undertaking one takes lightly. From sales to warranty to service, your people performed outstanding.
I really liked how your representative was able to quickly draw out my pool on the computer and make quick changes with the click of a mouse. During the construction phase, your representatives kept me apprised of the progress. My pool was completed on time and to great satisfaction. It is admired by our family, friends, and neighbors.
All of your staff acted professional at all times. Thank you very much for your outstanding service, and for building my family this beautiful pool.
- Alan White
This letter is to let you know how thrilled we have been by your company, and by company, we mean everyone that we have dealt with from start to almost finished. Having had a horrendous experience with our last pool builder, we were determined to do our homework and get it right this time. And by picking Tampa Bay Pools, we feel we have done that.
Every worker that we encountered in our yard was respectful of our property and polite. Work was done when we were told it would be done, or we received a phone call explaining why there was a delay if any, and what the plan was. Never do we get a response that makes is concerned. The response is always "we'll take care of it" or "it will be made right." No questions asked, no hesitation, just that it will be done and done right.
So if you haven't already gotten my point, let me reiterate it here that "WE ARE THRILLED WE WENT WITH TAMPA BAY POOLS!"
- Ann Prentiss-Jent and Todd Jent
I wanted to take this opportunity to thank you, and tell you about our experience we had with Tampa Bay pools. Mike Gerard was our superintendent, and let me just say he was absolutely fantastic to work with. He always kept us informed as to what was going to be done, who was coming out, and when they would be here. He was very knowledgeable about the process, and we really appreciate all that he did for us.
I must tell you that everyone that has seen our pool has said the bullnose and tile are absolutely amazing, and that they haven't seen such good and unique bullnose work like that before. I feel that we truly have a one-of-a-kind pool just because of this work.
I must say that overall every person and crew that came out was very polite, knowledgeable, and did a great job. We thank each and everyone for making our dream of having a beautiful pool that we can enjoy for ourselves, family and friends.
- Randy and Kathy Atchison, Palm Harbor, Florida
I just wanted to take this opportunity to express our thanks to you and everyone at Tampa Bay pools for providing us with a fantastic end product in our pool and spa. To all of those at Tampa Bay, including your subcontractors, a Job Well Done! We could not be more pleased. Tampa Bay Pools was terrific to work with, and we will highly recommend you to anyone.
- Jeff and Lisa Werner, Fishhawk Ranch, FL
My new pool experience has been absolutely perfect. I had heard a number of horror stories, and was prepared to have one of my own. However, I was pleasantly surprised to find that contrary true in my case. The entire staff at Tampa Bay Pools was very professional and helpful. From Doug Flair who sold me the pool, to Ken Hogue who is an absolute superstar in managing the subcontractors, and keeping me informed of the schedule, and responding to my questions and concerns.
- Michael K. Johnson; Brandon FL
We would like to thank you and let you know how pleased we are with our pool and spa. The pool looks absolutely fantastic, and really turned our backyard into our own private resort.
Our project was a pleasant experience, from the initial design through the final start up and training. We were particularly impressed, and so were our friends and neighbors, with the time frame that the project was completed in - quickly and professionally. Timbo and all your workers were very polite and helpful.
Tampa Bay Pools really exceeded our expectations! Once again, thank you for a first-class job.
- The Dowdell Family (John, Jennifer, Jonathan & Lauren); Lutz, FL
I would like to take a moment to say how happy my wife and I are with our new pool. The people at Tampa Bay Pools made the whole process of building our pool a very pleasurable experience. The subcontractors were all very friendly and would always take time to answer any questions that I or my wife might have. They also kept the work area very neat and orderly. I could not have asked for a better construction experience. I would not hesitate to have them install a pool in any future house that I may own, or recommend them to anybody.
- James Hunt; Land O Lakes, FL
I just wanted to give a heartfelt “thank you” to all the guys that put in our rebuilt pool. The team at Tampa Bay Pools -Contractors and Staff- made the experience a very pleasurable one. As I watched then through the entire installation, from ground-breaking to handing over the remote for the pool system, the team was always patient and courteous. EVERYONE that Ken Sr sent over to our home was a master at their trade and paid close attention to the details of the installation. When complete, the footprint they left in my yard was unnoticeable, and the neighbors were never inconvenienced. Now with my new spa/hot tub and pool, I can relax after a long deployment and enjoy the high quality craftsmanship that you promised and delivered. I just want to say thank you to all your guys at Tampa Bay Pools, and have a blessed future. Good luck.
- Tom and Judy King
I just wanted to take a minute and tell you what a fabulous job you and your team did. I have purchased and remodeled over 30 homes. This was without question the best experience I have ever had. Not only did every member of your team show up on time, but they kept the work area clean and the quality was exceptional. Our neighbors asked when we were going to get started and we were already done.· Everyone raves about how beautiful the pool is.· Best of all, it takes care of itself.· We have to do very little to maintain it.
- Robert R. Ditwiler
We just wanted to let you know how pleased we are with our new pool. Working with the
entire team was a pleasure from start to finish.
We would like to especially thank J.C. Collins who was so great to work with.
After meeting with several other companies' salespeople, we found J.C. to be not only the most professional, but also the most knowledgeable and understanding of what we wanted in our pool and patio area. J.C. did a lot of listening and gave us many ideas on how to complete this project within our budget Ken Hogue, our Superintendent was also very helpful and understanding throughout the construction. When we had questions or concerns, Ken was always available by phone, text or email. He always had the answers and took care of all of our concerns quickly; assuring us that everything was handled. We never had a doubt with Ken's ability to get things completed.
AH of your subs were professional and answered questions anytime we asked them. The pavers and tile installers were incredibly talented in finishing the pool and deck. It was amazing to watch these craftsmen at work and see how much they cared about their trade.
Your plumber, Byron was very informative and explained step-by-step what we could expect during construction. It was a pleasure having him working on the job site.
The timeline on the pool construction was much faster than we ever anticipated. We have put in two other pools over the years, and this construction was by far the best experience we've ever had. Demolition and clean-up went extremely well. What more could we ask for a beautiful pool and patio just like we were promised by J.C. or to quote J.C. "You can always trust a fireman".
We will strongly recommend your company to anyone who is looking to have a pool installed.
- Nick and Marge Liotti
It's been three years since you built it back in 2008 and it has truly been outstanding. You always wonder if you're getting the straight pitch, but the recommendations Matt made in the design all came out to be right on; salt system, in ground jets, pool surface, increased horsepower for the pump. Maintenance has been ridiculously simple compared to the old liquid chlorine pool we had and the few times I've had questions, Mike in service has cleared them up over the phone.
Eric just left and he is just as wonderful, he was very professional and patient with me as I asked a million questions about the pool. He is such a nice person. The incident with Sierra Stone was awful but as always you all at Tampa Bay Pools went above and beyond to help us out with everything that needed to be done. "Mike and I have recommended your company to about 5 families now and we will continue to do so. "Again, most sincerely, thank you." BLESSINGS,
- Ana V
I never believed that a company would actually do what they say and do it well until your company. Ken is awesome. He brought the crew back today and corrected the problems and the paver project is now quality work. Thank You for making it top standard workmanship. We look forward to the same workmanship in the pool area and the solar. Your company has restored my faith in contractors in this area. I come from a family of home builder's in the DC area. They build the high end homes and take pride in their company’s workmanship. I have not found that quality of workmanship with anyone in this area until we decided to work with your company. I cannot express what a joy it is to know your company provides the “HIGH STANDARD WORKMANSHIP” that home owners look for when selecting companies to do work. We look forward to sharing your company name with many more that are looking for such services.
- Pat Bateman
My wife and I want to thank you for the terrific job you did on our pool. This was our first pool and we had no idea of all the types of work that would be involved in the process. You did an xcellent job with excavating, plumbing, electrical, concrete work, pebble sheen liner installation, paver installers, lanai screening and landscaping, etc. You guys were not just professional but were also polite and easy to work with. Also, Mike was also very responsive to any questions/requests that we had. Thanks again for making the process as smooth as possible.
- Frank and Jean Pokorny